Accounts Policy

WebEasy follows industry policy standards in that all services are provided on an advance payment basis, payable on presentation of a COD invoice. Recurring accounts invoices are sent out around 25th of the preceding month to allow for payment by the first of the billing month. The only exception to this is design work and package deals which carry a deposit, with the remaining due on progressively or on completion.

In the event of non-payment by the 10th of the month, we will regrettably, suspend your website. In such cases there is a reconnection fee of R200.00 (exclusive of vat) and you are liable for the cost of hosting service during the suspension period. However, there are a few key differences between us and many other service providers; especially certain bigger ISP's who suspend without notice.

• We will send you a series of reminders before suspending our service to you as per the schedule below.
• For clients within South Africa, we will always try to call you before suspending your account.

Should you wish to cancel your hosting with us, a calendar month's notice is required. Please inform us in writing via email.

Please note we also offer debit order facilities for your convenience.