The right service and quality for the right price
WebEasy follows industry policy standards in that all services are provided on an advance payment basis, payable on presentation of a COD invoice. Recurring accounts invoices are sent out around 25th of the preceding month to allow for payment by the first of the billing month. The only exception to this is design work and package deals which carry a deposit, with the remaining due on progressively or on completion.
In the event of non-payment by the 10th of the month, we will regrettably, suspend your website. In such cases there is a reconnection fee of R200.00 (exclusive of vat) and you are liable for the cost of hosting service during the suspension period. However, there are a few key differences between us and many other service providers; especially certain bigger ISP's who suspend without notice.
- We will send you a series of reminders before suspending our service to you as per the schedule below.
- For clients within South Africa, we will always try to call you before suspending your account.
Please note we also offer debit order facilities for your convenience.
|Invoices For Services||25th of Month or closest working day to that date|
|First Reminder||03rd of Month or closest working day to that date|
|Second Reminder (Suspension Warning)||06th of Month or closest working day to that date|
|Final Reminder (Telephonic)||10th of Month or closest working day to that date|
|Suspension – Unpaid Accounts||11th of Month or closest working day to that date|
|In the event of a suspension and R200.00 (excl.), including all outstanding monies and one month's advance hosting fees will be charged before services will be reconnected.|